Terms and ServicesWorld-class Medical Tourism Services

Last Updated: 01 April 2025

1. Introduction

MedVenture Mexico (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal and medical information when you use our services. By engaging with us, you consent to the practices described herein.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

• Identifiers: Name, date of birth, gender, passport number, contact details (email, phone, address).
• Travel Details: Flight itineraries, visa information, accommodation preferences.
• Financial Data: Payment card details, billing address, transaction history.

b. Medical Information

• Medical history, diagnoses, treatment plans, prescriptions, and physician notes.
• Pre- and post-operative records, imaging, lab results, and vaccination status.

c. Technical Information

• Device Data: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on our website, clickstream patterns.
• Cookies/Tracking Technologies: See Section 8 for details.

d. Communications

• Emails, chat logs, call recordings, and feedback.

3. How We Use Your Information

We use your data to:

• Facilitate medical consultations, procedures, and travel arrangements.
• Communicate with you and third-party providers (hospitals, clinics, travel agencies).
• Process payments and issue invoices.
• Comply with legal obligations (e.g., tax reporting, fraud prevention).
• Improve our services through anonymized analytics.
• Send promotional offers (only with your explicit consent).

4. Legal Basis for Processing (GDPR Compliance)

For EU/UK residents, we process data based on:

• Consent: Explicit agreement for marketing or sensitive medical data.
• Contractual Necessity: To fulfill service agreements.
• Legal Obligations: Compliance with laws or regulatory requests.
• Legitimate Interests: Fraud prevention, service improvements.

5. Sharing Your Information

We may disclose your data to:

• Healthcare Providers: Hospitals, clinics, and specialists abroad.
• Travel Partners: Airlines, hotels, visa agencies, and insurance providers.
• Payment Processors: Secure third-party gateways (e.g., Stripe, PayPal).
• Legal Authorities: If required by law or to protect our rights.
• Business Transfers: In mergers, acquisitions, or asset sales.

We never sell your data to third-party advertisers.

6. International Data Transfers

Your data may be transferred to countries outside your residence (e.g., Mexico). We ensure safeguards such as:

• Contracts with third parties adhering to GDPR, HIPAA, or local privacy laws.
• Encryption during transmission and storage.

7. Data Security

We implement measures to protect your information:

• Encryption: SSL/TLS for data in transit; AES-256 for stored data.
• Access Controls: Role-based access limited to authorized personnel.
• Audits: Regular security assessments of third-party vendors.

Despite these efforts, no system is 100% secure. Report suspected breaches to [email protected]

8. Cookies and Tracking Technologies

• Types: Session cookies (temporary), persistent cookies (long-term), analytics tools (Google Analytics).
• Purpose: Enhance website functionality, personalize content, and analyze traffic.
• Opt-Out: Adjust browser settings or use our cookie consent tool.

9. Your Rights

Depending on jurisdiction, you may:

• Access, correct, or delete your personal/medical data.
• Restrict or object to processing.
• Request data portability in a machine-readable format.
• Withdraw consent (e.g., unsubscribe from marketing emails).

Submit requests to [email protected]. We respond within 30 days.

10. Retention of Data

We retain information:

• For as long as required to provide services.
• To comply with legal, tax, or medical record-keeping obligations.
• Medical data may be stored for 5 years per healthcare regulations.

11. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental consent.

12. Updates to This Policy

We may revise this Policy periodically. Changes take effect upon posting on our website. Significant updates will be notified via email or website banners.

13. Contact Us

For privacy-related inquiries or to exercise your rights:
Email: [email protected]

By using our services, you acknowledge you have read and understood this Privacy Policy.